Home / Reports
Whenever you run certain modules on a device in Cyric, a report will be generated in it's completion phase and will be sent to the Melissan Server. These apply to:
Anti-Virus Scan
Data Destruction
Hardware Test
In order to view your report, follow these steps:
Start by clicking on Customer Devices on the left hand side menu. This will open a different view where you will be able to search for all assets created by Cyric.
Enter the Serial Number (S/N) of the device in the Search Bar at the top of the page and press Enter to continue.
Melissan will search for assets that match your search key. As soon as you see your device in the presented list, click on it to open the asset view.
The asset view shows a time line of events that took place on a device. Here you will be able to see the reports which gives you insight on the results of a certain test.
Device Created
This will always be your initial starting point. It only states that the device was created within Cyric.
Antivirus Scan
Whenever you successfully complete a Antivirus Scan, you will see this icon in the timeline. Clicking on this icon will reveal a report with all found threats.
Hardware Test
After completing the Hardware Test, you will see the magnifying glass icon in the asset's timeline. Clicking on this icon will display the results of the test.
Page 1: Hardware information
On the first page of the report you will find all information about the product. Here you will see at a glance whether the firmware of the hard drive is up to date. What the CPU family is and what other hardware is built into the device.
What if you know for a fact that a chip should be listed, but actually isn't?
This could mean that the chip is irresponsive to the signals sent to the chip.
For example; A notebook has a Bluetooth chip but it's not being shown in the list. In all likelihood, the chip could be marked as defective. You are able to take conclusions from this.
Cyric gets the device information from the DMI (Desktop Management Interface).
Page 2: Accu test
We read the data from the battery and share in the first lines the data that the manufacturer has assigned to the battery. Consider the model, SN, manufacturer, etc. The (Charging) Status tells something about the current state. Is the battery charging, is it completely full or does it indicate something else? This is already the first indication to check if it matches. The Percentage indicates how full the battery is. The Number of charge cycles tells us how many times the battery is fully charged from 0 to 100. With the Voltage, the blue bar should always be higher than the red one. This value is always displayed. The options below are read out or not, depending on the battery. Capacity in milliampere hours: the blue bar shows the current max capacity. So what the battery can still take. Red tells us what the new state capacity was. In some cases you also see yellow, which tells us what the current capacity is, so at the time of making the report. From the difference of blue and red, the wear degree is calculated. It is not uncommon for a battery to wear out. You can check the percentage against the manufacturer's data to find out if the wear is too great or still within warranty. This varies by manufacturer. For the Capacity in milliwatt hours: the same applies as described above. Then the Wear degree is named again. If no data can be read, the message No results obtained during the hardware test. will be displayed.
Page 3: Memory- and hardware test results
On the second page you can find the data about the memory and internal storage(s).
The first block contains data about the memory. Here you'll see 4 specific ways that the CPU uses to do it's math; INT, FLOAT, MMX and SSE
Underneath the second block, you will find the results of the DST (short for Drive Self Test). It will also show you the current S.M.A.R.T.-values of the storage devices (if the drive supports it). The number in column "ID" are references of the S.M.A.R.T.-attribute.
If you want to look up more information about a specific attribute, you can visit the S.M.A.R.T.-attributes wiki and search for the ID on that page.
Top 5 most important S.M.A.R.T. attributes:
1. Reallocated Sectors Count (5)
Count of reallocated sectors. The raw value represents a count of the bad sectors that have been found and remapped. Thus, the higher the attribute value, the more sectors the drive has had to reallocate. This value is primarily used as a metric of the life expectancy of the drive; a drive which has had any reallocations at all is significantly more likely to fail in the immediate months.
2. Uncorrectable sector count (198)
The total number of uncorrectable errors when reading/writing a sector. An increase in the value of this attribute indicates disk surface defects and/or mechanical subsystem problems.
3. Command Timeout (188)
The number of aborted operations due to the hard disk timeout. Normally this attribute value should be equal to zero.
4. Power Cycle Count (12)
This attribute indicates the number of complete power cycles of the hard drive.
5. Power-on Hours (9)
This indicates the number of hours the notebook has been powered on."By default, the total expected life of a hard drive in perfect condition is defined as 5 years (every day and night on all days). This is equivalent to 1825 days in 24/7 or 43800 hours mode."
Page 4: CPU performance and temperatures
On the last page we can see the performance of the processor (CPU). Here we can see (among other things), the behaviour of the processor when we put an extreme load on it. The abbreviation MWIPS stands for Millions of Whetstone Instructions Per Second. This is the processing power of your CPU. The higher this number, the better the performance.
While the performance is calculated, the temperature is also measured several times. You will see a minimum-, avarage- and maximum temperature.
At the end, you can see the duration of the test. This is 90 seconds by default. When you chose to do a extensive test, this will be 10 times longer meaning the test will take 900 seconds instead.
Data Destruction
A bomb-icon is displayed to indicate a destruction took place on one or more of the device's internal storage(s).
The report contains information about the drives that are wiped including model name, serial number, drive size, destruction method and if the wipe succeeded.
Image Restored
When a image was restored, the hard drive icon will be displayed. However, there will be no report available.
Image Created
When a image was created, the hard drive icon will be displayed. However, there will be no report available.